Frequently Asked Questions

Where is the Festival Tent and how far is it from Durango?
Music in the Mountains festival tent is located at Purgatory, about 30 miles north of downtown Durango on US Hwy 550. The tent is at the base of the ski area, elevation 8,793 ft. / 2,680 m. Allow extra time for driving up to the ski area, enjoying the scenery, parking, walking to the tent, and being ushered to your seat.

Where do I park?
As you enter Purgatory, follow the drive until you see large Music in the Mountains signs directing you to the parking areas. There are several parking areas near the plaza of the resort village. Drivers may drop-off passengers at the plaza area and park in designated areas. For those needing assistance walking to the tent, a golf cart continuously picks up and drops off patrons at the tent. We have special needs valet parking available at the drop-off area. Several volunteers will be available at the parking areas to assist, direct, and answer parking questions. There is a special needs parking area with very limited parking. Please call the festival office 48 hours in advance (970-385-6820) in order to gain access to this area. Parking passes are required.

What should I wear?
Casual wear is entirely appropriate for concerts held at the tent. “Durango dressy” encompasses wearing a dress, skirt or slacks for women; sports coat, shirt, or a sweater for men. Expect temperatures to cool significantly in the evening. The tent remains a comfortable temperature. Summer rain showers are very common, and the weather can be entirely different on the mountain than in town. Walking to the festival tent from the parking area requires walking across the plaza, up a set of stairs, and continuing up a paved foot path to the entrance of the tent, therefore, we recommend wearing comfortable shoes.

Can I buy a ticket at the event or does it have to be purchased in advance?
Yes! If seats are still available, a ticket can be purchased at the venue one hour prior to the concert.

If I buy tickets online or by phone, how do I get my tickets?
You have three options:
1. Tickets can be picked up at the downtown Festival Office (1063 Main Avenue). Office hours are Monday-Friday 9:00 a.m. – 5:00 p.m.
2. Tickets can be mailed to your provided mailing address.
3. Tickets can be picked up at our Will-Call booth one hour prior to the concert.

How long will it take to receive my order?
Your ticket order will be confirmed via email within 24 hours of purchase. 

What credit card payments are acceptable?
Music in the Mountains is happy to accept credit card payments from Visa, MasterCard or Discover.

What is the seating like in the tent? Are there better seats than others?
There are chairs with seat numbers inside the tent. Ushers are at both entrances and will assist you to your seat. All seats are good and relatively close to the stage since it is a small setting. Seating preferences can be handled by Festival Office staff in person, by mail, or by phone.

May I sit outside the tent and listen?
Grass Pass -The lawn area outside the Festival Tent is enclosed during concerts and events. The purchase of a ‘Grass Pass’ or a concert ticket is required to be in the enclosed lawn area. Grass passes can be purchased at the tent one hour prior to the concert. Passes are $5 each, children 15 and under are free. It has no cover for inclement weather, and there are no refunds. The musicians on stage are not visible and softer music may not be heard. Bring your own chairs, blankets and umbrellas. Outside food and alcohol is permitted in the area and food and beverages will be for sale as well. Come and enjoy the sounds of music while enjoying the sights of the San Juan Mountains!

May I bring my dog to concerts?
Sorry, dogs are not allowed in the Grass Pass area or inside the tent. Only service animals are allowed.

Are concerts suitable for children?
We do not recommended our concerts for small children. Concerts typically last two hours and it may be difficult to have a child respectfully sit quietly for that long. Music in the Mountains offers a highly popular event each festival season that is specifically designed for families and children of all ages. Please refer to our festival schedule for more information and details.

Are there bathrooms?
We offer several options. We have executive portable bathrooms on the north (right) side of the Festival Tent. They are flush portable toilets and are equipped with a running water sink, lotion hand soap, paper towels, mirror, shelf and coat hook, gender indicators, and motion detector light inside each unit. Just down from the tent are restrooms located slopeside in the Village Center and in Purgatory Lodge, which has facilities on the Plaza Level, as well as, ADA bathroom facilities located in the Durango Mountain Club.

May I take pictures of the concert?
Picture taking or audio recording of any kind is not permitted.

How long do the concerts last?
Full orchestra concerts usually last approximately 2 hours, with a 15 minute intermission. Chamber concerts are somewhat shorter.

Can you accommodate persons with disabilities?
There are areas in the tent that can accommodate wheelchairs and persons with special needs. All special needs seating is handled by the Festival Office staff, please call 970.385.6820 for assistance with ticket purchases and seat selection. The festival tent is staffed with emergency personnel at all times. If attention is needed, please notify a staff member or volunteer immediately.

What if it rains?
Mountain showers in Colorado are common in July and August. They are often short in duration and are not a problem inside the tent. You may wish to bring an umbrella and wrap for walking to and from your car.

Do I need a flashlight?
There are lights along the pathway to guide patrons back to the parking areas, which are also lighted. Ushers and volunteers are also along the pathway with flashlights for additional light. It never hurts to have one handy, though!

Will you issue a refund if I am unable to attend?
Regrettably, we cannot make refunds or exchanges on any ticket purchases but you can donate your ticket/s back to Music in the Mountains 48-hours prior to the performance and receive a tax-deduction form for your charitable contribution. (Does not include benefit events).

Will food and refreshments be available?
We have a cash bar inside the Festival Tent. Complimentary coffee is available throughout the evening and is self-serve.
See below for dining options.

Where can I eat before or after a concert?
There are several dining options in and around the resort area:

ON-SITE DINING AT PURGATORY

Purgy’s at Purgatory
970.385.2121

This mountain-casual, fine-dining restaurant has indoor or patio seating, located just steps from the Music in the Mountains festival tent. Purgy’s offers nightly specials on concert nights. A lighter-fare menu of gourmet burger, flatbreads, and fresh salads is served daily from 2:00 p.m. – 9:00 p.m. An enticing dinner menu featuring elk, trout and beef entrees with seasonal locally-grown vegetables is served beginning at 5:00 p.m.. Hours are 2:00 – 9:00 p.m. daily; reservations are recommended.

The Bear Bar
Located slopeside on Purgy’s Patio, the Bear Bar & Grille offers outdoor lunch and bar service. Enjoy burgers, fresh salads, sandwiches and wraps from our cabana-style grill.  The bar menu features wine, spirits and a variety of draft and bottled beers, including local Ska craft beers. Summer hours are 11:00 a.m. – 5:00 p.m. daily.

Paradise Pizzeria & Ice Creamery
970.385.2134

This restaurant is located in the Village Plaza, serving freshly baked artisan pizza, calzones, wings, fresh salads and a full-service bar. A kids’ menu is also available, and the restaurant even features a play corner for them! Paradise also has a full-service ice creamery with artisan ice cream and shakes. Pizza delivery is available within the Resort area. Hours are 11:00 a.m. – 9:00 p.m. daily.

Village Market & Deli
970.385.2116

VMD serves premium coffee drinks and made-to-order hot breakfast burritos and sandwiches  deli sandwiches & salads and house-made soups.  Gluten-free, Paleo and vegetarian options are available. Healthy snacks plus a new fresh & healthy smoothie menu. All menu items available for take-out to enjoy in the Grass Pass lawn. Located in the Village Plaza, VMD carries a selection of groceries and personal essentials. Summer hours are 7:30 a.m. – 6:00 p.m.

Elevation Station Food Trailer
Located at the entrance of Purgatory Resort with easy access from Highway 550, Elevation Station features freshly made sandwiches, house-made soups, snacks and sweet treats that will satisfy most any craving. The food trailer also offers a variety of beverages including cold beer. Summer dates and hours of operation may vary based on weather.

Kendall Mountain Liquors
970.247.9000 x 22270

Located next to Village Market & Deli in Purgatory Village Plaza, Kendall Mountain Liquors offers a full selection of wine, spirits, mixers and beer, including local craft beer. Souvenirs and retail items are also available. Summer hours are 12:00 - 7:00 p.m. daily.